By Dr Sarah Tanveer
As an individual, everyone has different personalities. So when young people are taking medicine as a profession in which there is public dealing on a daily basis, it’s necessary that the student is trained in this aspect, too, just like he is educated about the medical aspects of the human body.
For this reason, a subject called ‘professionalism’ needs to be incorporated into the medical syllabus of today. This subject should include making them learn how to conduct counselling sessions and deal with the patients by stressing on ethics, manners, morals, integrity, respect, humanity, and effective communication. In the long-run, this will certainly help decrease cases of medical negligence and malpractice.
The syllabus can include case studies and scenarios presented to the students in which they have to make communication and decisions based on what situation they are presented with it. They will be required to pass this subject like all other subjects in medical school.
There is also need for a new type of feedback system to be introduced in medical institutions to create a healthy environment among the doctors – colleagues, seniors, and juniors – based on the behavior and conduct of the doctor with fellow doctors. It’s a good way to assess the workforce and see if they are working towards the goal of the organization; if the workforce gets stuck in their own professional jealousy and competition, then the goals of the organization are hampered. The ultimate goal of any medical organization is to produce doctors that are working towards a single goal: of quality healthcare provision to patients and producing efficiently trained doctors.
To introduce a fair and healthy perspective to the doctors’ professional performance, a feedback system should be introduced which should focus on the doctors’ attitude, conduct, and behaviour in his working place.
The colleagues should rate each other on the basis of their conduct keeping in view the following points:
i. Problem solving
iii. Honesty & Integrity
vi. Ethics & Morals
viii. Communication skills
The introduction of this system can be a wave of positive change-making the workplace environment healthier and productive. It will also affect the healthcare system positively.